Frequently Asked Questions

You can enquire about new Home Wireless, Home Fibre, Postpaid SIM, Business Wireless, Business Fibre and Business Mobile services in the UAE.

No. GetDuPlan is an independent sales website operated by an authorised du sales partner. It is not the official du website or customer-care portal.

It means the sales team is permitted to assist with eligible new du service applications through an authorised sales relationship, subject to the applicable provider process.

Individuals, households, companies and authorised company representatives can submit an enquiry for a new service.

No. Submission confirms receipt of the enquiry only. Coverage, eligibility, final plan details and activation are confirmed separately.

Yes. Choose the closest service category and describe the intended use, location and contact details. The sales team can then clarify the available options.

Yes. The category comparison explains stable differences such as connection type, intended use, mobility, location dependency and setup requirements.

Yes. The plan comparison lets you select two active plans from the same category and review the current values row by row.

Use the relevant category page or the plan comparison. The information shown remains subject to availability, eligibility and final confirmation.

Enquiries can be submitted from across the UAE, but service coverage and eligibility depend on the exact address, applicant and selected service.

The consumer categories are Home Wireless, Home Fibre and Postpaid SIM Plans.

Home Wireless uses a wireless router-based connection, while Home Fibre uses a fixed fibre connection at an eligible address. The best starting point depends on the location and intended use.

Choose Postpaid SIM Plans when you need a new personal mobile line for calls, messages, mobile data and the benefits included with the selected plan.

A complete address is strongly recommended because internet availability and eligibility may depend on the building, area and exact property.

Yes, but provide clear details for each intended service. Separate application information may be required for each category or service location.

Yes, provided the submitted information is accurate and the person completing the application is authorised to act for the intended applicant.

No. Eligibility can depend on the selected service, address, identity verification and current provider requirements.

Use the category comparison, review the Consumer Plans page or send a general enquiry describing the new connection you need.

Home Wireless is a router-based internet service intended for use at an approved residential location.

It may suit a household that needs a new home internet connection and prefers or requires a wireless service at the intended address.

Availability is reviewed using the exact service address, local wireless coverage, the selected plan and applicable eligibility requirements.

It is designed for use at the approved home location. The service address is therefore an important part of the application.

A compatible wireless router is required. The exact router and equipment terms depend on the selected active plan.

It generally relies on router setup rather than a fixed fibre installation, although activation and setup requirements remain subject to confirmation.

An enquiry can be submitted for different residential property types. Coverage and eligibility are reviewed for the exact address.

Provide the applicant name, contact details, emirate, area, complete residential address and the selected plan where known.

Open the Home Wireless category or use Compare Plans to review two active Home Wireless plans side by side.

No. Current plan descriptions may show available service values, but actual performance can depend on coverage, network conditions, equipment, location and provider terms.

Home Fibre is a fixed internet service delivered to an eligible residential property through fibre infrastructure.

Home Fibre uses a fixed fibre connection at the service address, while Home Wireless uses a wireless router-based connection.

The exact building, property and address are reviewed against current infrastructure and service availability.

A fixed-line installation or activation visit may be required depending on the property and current infrastructure.

The selected plan may include a router or other connection equipment. The current plan card and final confirmation define what applies.

You can submit an enquiry when you have the intended new-service address and enough information for an availability review.

Provide the emirate, area, building or villa details, unit information and any clear directions relevant to the service location.

Yes. You can compare active Home Fibre plans first, but address eligibility still needs separate confirmation.

A confirmation is sent and the sales team reviews the selected plan, applicant details and service location.

No. Current plan information is for comparison and enquiry purposes. Final availability, eligibility, charges and terms are confirmed through the authorised process.

A postpaid SIM plan is a personal mobile service billed according to the selected plan and its current terms.

Use this category when an individual needs a new personal mobile line.

Plans can differ in monthly charge, mobile data, national or international allowances, messages, roaming features, contract terms and included benefits.

SIM or eSIM availability depends on the selected plan, device compatibility and current provider process.

Applicant identification and verification are normally required before a new mobile line can be approved.

You can describe the required number of new lines in the enquiry. Approval remains subject to applicant eligibility and current rules.

A device is separate unless the selected plan specifically states that equipment or a device arrangement is included.

Review the current plan details and compare active plans. Included features and usage conditions remain subject to the selected plan terms.

Yes. Select Postpaid SIM Plans in the plan comparison and choose two active personal mobile plans.

No. It creates an enquiry for a new line. Identity, eligibility, final plan terms and activation are confirmed separately.

The business categories are Business Wireless, Business Fibre and Business Mobile.

A company owner, authorised employee or representative can submit an enquiry using accurate company and contact information.

The application may require company details, authorised contact information, service address and supporting information requested through the authorised process.

Yes. Describe each new service requirement clearly. Separate plan selection and application details may be required for each category.

Yes. Each office, branch, shop or site should be identified separately because availability and setup may differ by location.

Business Wireless uses a router-based wireless connection, while Business Fibre uses a fixed connection at an eligible business property.

Choose Business Mobile when the company needs new mobile lines for employees, office teams, field users, retail staff or travelling professionals.

No. Approval can depend on company eligibility, authorised representation, service location, selected plan and current provider requirements.

Business Wireless is a router-based internet service intended for use at an approved company location.

An enquiry can be submitted for an office, shop, branch, operational site or other company property.

The exact company address, local wireless coverage, selected plan and company eligibility are reviewed.

It is intended for use at the approved business location, so the service address must be accurate.

A compatible business wireless router is required. The exact equipment depends on the current selected plan.

It generally relies on router setup rather than fixed fibre installation, although activation and setup requirements remain subject to confirmation.

Provide the company name, authorised contact, telephone or WhatsApp number, email, emirate, area and complete service address.

Yes. Submit or clearly identify each intended location because coverage and eligibility are reviewed separately.

Use the Business Wireless category page or select Business Wireless in the exact plan comparison.

No. It confirms receipt of the request. Address coverage, eligibility, equipment and final service terms are confirmed separately.

Business Fibre is a fixed internet service for an eligible office, branch, shop, site or other company property.

Business Fibre uses fixed fibre infrastructure, while Business Wireless uses a wireless router-based connection.

The exact property, building, area and available infrastructure are reviewed before availability can be confirmed.

A fixed-line installation or activation process may be required depending on the location and existing infrastructure.

The active plan may include a business router or other connection equipment. Current plan details and final confirmation define what applies.

Some active plans may include voice or other business features. Only the current selected plan and confirmed terms determine inclusion.

Yes. Each new service location should be reviewed separately because infrastructure and eligibility can differ.

The timeline depends on the location, infrastructure, required checks and installation process. A completion date should not be assumed until confirmed.

Open Business Fibre or use Compare Plans to review two active Business Fibre plans side by side.

No. Selecting a plan and submitting an enquiry starts the review process. Final acceptance follows the applicable authorised application process.

Business Mobile covers new company mobile lines intended for employees, teams and authorised business users.

A company may need lines for office teams, field employees, retail staff, customer-facing users or travelling professionals.

Yes. State the intended number of lines and user requirement. Final approval remains subject to company eligibility and current terms.

A company can describe different usage profiles. The available plan groups and exact options should then be reviewed for each requirement.

SIM or eSIM availability depends on the selected plan, device compatibility and current provider process.

Company verification and authorised-representative information may be requested through the appropriate application channel.

Active plans may include different allowances and features. Review the current plan details and applicable usage conditions.

Devices are separate unless the selected plan or confirmed arrangement specifically includes equipment.

Choose Business Mobile in Compare Plans, then select two active plans from a compatible category or group.

No. The enquiry records the requirement. Company verification, plan confirmation, eligibility and activation follow separately.

It helps review whether the selected service may be available for the stated address and applicant. Final availability and eligibility still require confirmation.

Provide the exact plan where known, complete service address, emirate, area, property or company details and accurate contact information.

No. Website selection and form submission are preliminary steps. Final approval follows the authorised verification process.

Choosing the service group first narrows the available options and then shows the compatible active plans.

Internet services can depend on building infrastructure, local coverage and the exact property. Incomplete addresses can delay clarification.

Company name, authorised contact, service location and other verification information may be required depending on the selected service.

A reference is created, a confirmation is sent and the sales team reviews the submitted enquiry details.

Response timing depends on enquiry volume, service type and the information provided. No fixed response or activation time is guaranteed by the website.

The sales team can clarify the current available options. Final plan availability is determined at the time of confirmation.

The submitted information is used to review the new-service enquiry, contact you and support the next appropriate application steps.

A confirmation is sent to the customer email address provided after the enquiry is received.

Public customer communications use sales@internetplans.ae unless an authorised team member confirms another appropriate channel.

The team may use the submitted WhatsApp number, telephone number, SMS address or email address regarding the new-service enquiry.

The consent text explains that the submitted contact details may be used to respond about the enquiry and available new services.

Information is used to record, review and respond to the enquiry, support application steps and maintain appropriate security and operational records.

Reasonable security and abuse-prevention measures may be used to help protect submitted enquiries and website availability.

Review the required fields and submitted format, then try again. If the issue continues, email sales@internetplans.ae with the service category and a brief description.

Check the spam or junk folder and confirm the email address entered. You can also contact sales@internetplans.ae if no confirmation arrives.