Terms and Conditions

By accessing GetDuPlan.com, reviewing plan information, using an interactive tool or submitting an enquiry, you agree to these Terms and Conditions and the Privacy Policy.

If you do not agree, do not submit information through the website. These Terms apply only to the website and the enquiry process. They do not replace the separate service-provider agreement that may apply if a new application progresses.

GetDuPlan is an independent sales website operated by an authorised du sales partner. The website provides information, comparison tools and enquiry forms for new consumer and business telecom services.

• GetDuPlan is not the official du website.
• GetDuPlan is not a customer-care portal.
• du names, marks and service references remain the property of their respective owner.
• Final service approval, activation and provider terms remain subject to the applicable authorised channel.

GetDuPlan accepts enquiries for new consumer and business connections. The website may present the following service categories:

Website content and forms are intended to help identify a suitable starting point for a new application. They do not guarantee that a selected service will be available at a particular address or for a particular applicant.

We aim to present clear and current information. Plan names, prices, promotional periods, speeds, allowances, equipment, benefits, fees, eligibility criteria and contract terms may change or may differ according to the applicant, location and current provider rules.

• Information displayed online is general information unless expressly confirmed for the applicant.
• Interactive comparison results depend on the data available in GetDuPlan Manager.
• Images, icons and illustrations may be representative and are not contractual specifications.
• A website error does not create an entitlement to a plan, price, benefit or service.

Service availability can depend on the exact address, building, infrastructure, wireless coverage, applicant type, company documents, identity verification, credit or risk checks, selected plan and other provider requirements.

Submitting a form creates an enquiry record. A confirmation email, lead reference or sales reply confirms receipt only.

• An enquiry is not a confirmed service order or activation.
• A plan selection made on the website remains subject to verification.
• Additional information or documents may be requested through an appropriate channel.
• No payment is collected through the standard GetDuPlan enquiry forms.
• The sales team may contact you using the details submitted.

A new service application becomes binding only through the applicable authorised acceptance process and according to the provider terms presented for that application.

When using the website or submitting an enquiry, you must:

• Provide accurate, current and complete information.
• Use contact details that you are authorised to provide.
• Provide the correct new-service address and intended use.
• Act for yourself or have authority to act for the named company or applicant.
• Review the final plan, charges, contract and eligibility information before acceptance.
• Inform the sales team promptly if material submitted information is incorrect.

You are responsible for decisions made using incomplete, inaccurate or misleading information supplied by you.

By submitting an enquiry, you request a response about the selected or intended new service and agree to be contacted using the submitted WhatsApp number, telephone number, SMS address or email address.

Communications may include acknowledgement, clarification, availability review, plan information and application follow-up. Your personal information is handled according to the Privacy Policy.

Prices, promotional periods, one-time charges, recurring charges, VAT status and other fees are subject to the current plan terms and final confirmation.

• A displayed promotion may have eligibility, timing or channel conditions.
• Standard pricing may apply after a promotional period.
• Installation, activation, equipment, deposit or other charges may apply where stated.
• VAT treatment is determined according to the applicable service and UAE requirements.
• The current provider confirmation prevails over an outdated or incorrect website display.

If a new application progresses, the telecom service is governed by the provider agreement, application documents, plan terms, eligibility rules, fair-use rules, service policies and other conditions presented through the authorised process.

Those provider terms are separate from these website Terms. Where there is a conflict concerning the telecom service itself, the applicable provider agreement and mandatory law prevail.

You may use the website for lawful personal or business purposes connected with reviewing and enquiring about a new service.

You must not:

• Submit false, fraudulent, abusive or unauthorised enquiries.
• Attempt to gain unauthorised access to the website, server, forms or lead systems.
• Introduce malware, harmful code or automated traffic intended to disrupt the website.
• Scrape, copy or reproduce substantial website content for a competing or unlawful purpose.
• Misrepresent your identity, authority, company or intended service use.
• Use the website in a way that violates UAE law or the rights of another person.

The GetDuPlan website design, original text, software, layout, graphics and other original materials are protected by applicable intellectual-property rights.

References to du, its marks, plans and services are used to identify the services offered through an authorised sales relationship. Ownership of third-party names, logos and marks remains with the relevant owner.

The website may link to or operate with third-party services, including WhatsApp, email providers, analytics services, security services, maps, provider channels and external websites.

Third-party services are governed by their own terms, privacy policies and availability. GetDuPlan is not responsible for the content or operation of a third-party service that it does not control.

The website and its tools are provided on an “as available” basis. We take reasonable care with content and functionality but do not promise that the website will always be uninterrupted, error-free or suitable for every purpose.

Comparison tools organise available plan information. They do not provide legal, financial, technical or professional advice and do not automatically determine that one plan is best for every user.

To the extent permitted by applicable law, GetDuPlan is not liable for indirect or consequential loss arising solely from reliance on unconfirmed website information, temporary website unavailability, third-party services or incorrect information supplied by a user.

GetDuPlan does not limit liability where limitation is prohibited by law, including liability arising from fraud, wilful misconduct or rights and remedies that cannot lawfully be excluded.

Personal information submitted through the website is handled according to the Privacy Policy. Website forms may use validation, rate limiting, anti-spam, analytics and security technologies.

Do not send sensitive identity or company documents through an unsecured or unapproved channel. Use the method requested by the authorised sales team when further verification is required.

We may update website content, tools, links or these Terms when services, processes, security requirements or legal obligations change. The current version will be published on this page with an updated effective date.

Changes apply from publication unless a later date is stated. They do not retrospectively remove rights that already arose under mandatory law.

These website Terms are governed by the applicable laws of the United Arab Emirates. Any dispute that cannot be resolved directly will be subject to the competent courts and authorities in the UAE, subject to any mandatory consumer or regulatory rights.

Before starting formal proceedings, you may contact us with the enquiry reference and a clear description of the issue. This does not restrict any right to approach a competent authority.

Questions about these Terms or a website enquiry can be sent to sales@internetplans.ae.

Information to include

Include your name, the submitted contact detail, the approximate enquiry date, the lead reference where available and a clear description of the question.