GetDuPlan accepts enquiries for new consumer and business service applications only. This policy applies to information submitted for those enquiries.
Scope and who we are
This Privacy Policy applies to information collected through GetDuPlan.com, its enquiry forms and related communications handled by the authorised sales team.
For information collected directly through this website, the GetDuPlan website operator decides how that information is used. When an application is passed to du or another authorised application or fulfilment channel, that recipient may process the information under its own privacy obligations.
Personal information we may collect
The exact information depends on the selected service and whether the enquiry is for a consumer or a business.
| Identity and contact | Name, email address, mobile or WhatsApp number and preferred contact method. |
|---|---|
| Service requirement | Selected plan or category, intended service type and other details entered in the enquiry. |
| Location | Emirate, area, service address or company location required for coverage and availability review. |
| Business information | Company name, contact details, intended number of lines, property or team requirement and similar application information. |
| Communications | Messages, call notes, email correspondence, WhatsApp communications and follow-up preferences. |
| Technical and usage | IP address, browser, device, operating system, timestamps, pages viewed, referral source, campaign parameters and security signals. |
How we collect and use information
- Receive information directly from enquiry, contact and availability forms.
- Respond through phone, WhatsApp, SMS or email.
- Review coverage, address suitability, availability and preliminary eligibility.
- Prepare, progress or support the requested new-service application.
- Keep records of enquiries, consent, communication and application progress.
- Prevent spam, misuse, duplicate submissions, fraud and security incidents.
- Measure website performance, enquiry sources and advertising effectiveness.
- Comply with legal obligations and establish or defend legal rights.
No sale of personal information
We do not sell personal information to advertisers or unrelated data brokers.
No automated service approval
Automated anti-spam or security checks may be used, but a website submission does not automatically approve, reject or activate a telecom service.
Legal basis and consent
We process personal information with consent where required and on other grounds permitted by applicable UAE law. Processing may be necessary to respond to your request, take steps toward the selected new service, perform application-related obligations, protect systems, comply with law or establish legal rights.
Where processing depends on consent, you may withdraw that consent by contacting us. Withdrawal does not affect processing already completed before the request.
Sales communications and marketing choices
When you submit an enquiry and agree to be contacted, the authorised sales team may contact you through WhatsApp, phone, SMS or email regarding the selected new service, availability and application process.
You may ask us to stop optional marketing communications at any time. Service-related replies, consent records, security messages or communications required to complete a request may still be retained or sent where permitted.
When information may be shared
- Authorised GetDuPlan sales personnel who need the information to respond.
- du or authorised application, verification, installation or fulfilment channels when required to progress the selected new service.
- Hosting, email, communications, CRM, analytics, advertising, security and anti-spam providers.
- Professional advisers, auditors or insurers where reasonably necessary.
- Government, regulatory, law-enforcement or judicial authorities where disclosure is legally required or permitted.
Service providers are expected to use the information only for the agreed purpose and apply appropriate confidentiality and security measures.
Cookies, analytics and advertising technologies
Cookies and similar technologies may operate the website, protect forms, remember preferences, understand usage and measure advertising performance.
| Necessary and security | Page operation, fraud prevention, rate limiting, form protection and anti-spam checks. |
|---|---|
| Preferences | Remember settings or choices that improve repeat visits. |
| Analytics | Understand page usage, device types, referral sources and enquiry performance. |
| Advertising and attribution | Measure campaign visits, conversions and advertising effectiveness where enabled. |
Browser settings can block or remove cookies. Blocking necessary cookies may affect forms or security functions. Non-essential technologies are used according to applicable consent requirements.
Processing outside the UAE
Some hosting, email, analytics, communications or security providers may process information outside the United Arab Emirates. Where cross-border processing occurs, we take reasonable steps to use providers, terms and safeguards permitted by applicable UAE data protection requirements.
How long information is retained
Information is retained only for as long as reasonably necessary for the enquiry, new-service application, consent records, security, dispute resolution and legal or regulatory obligations.
Retention can differ according to whether an enquiry progresses, the type of communication, applicable limitation periods and recordkeeping obligations. Information no longer required is deleted, anonymised or securely restricted where reasonably practicable.
Information security
- Encrypted website connections where supported.
- Access controls based on business need.
- Form validation, rate limiting, anti-spam and suspicious-submission controls.
- Reputable hosting, email and security providers.
- Operational review and appropriate response to suspected incidents.
No internet transmission or storage system can be guaranteed completely secure. Do not send confidential documents through an unapproved or unsecured channel.
Your privacy rights
Subject to applicable law, identity verification and lawful exceptions, you may have the following rights:
Send requests to sales@internetplans.ae. We may need to verify your identity and the enquiry connected with the request.
Children’s information
GetDuPlan’s enquiry forms are intended for adults authorised to request a consumer or business telecom service. We do not knowingly request personal information directly from a child through standard enquiry forms.
External websites and communication services
The website may link to or communicate through external services, including WhatsApp, email providers, analytics services, advertising platforms, security services and provider application channels. Those services may collect information under their own privacy policies.
Changes to this Privacy Policy
This policy may be updated when privacy practices, website functions, providers or legal requirements change. The current version will be published on this page with an updated revision date.
Privacy contact
Send privacy questions, rights requests or concerns to sales@internetplans.ae.
Information to include
Include your name, the contact detail used in the enquiry, the approximate submission date and a clear description of the request. Do not send identity documents unless specifically requested through an appropriate verification method.